WELCOME TO PEARL HAZE
BEAUTY, DESIGNED FOR EVERY MOMENT
Discover Pearl Haze a Pakistani jewellery brand bringing elegant, affordable artificial jewellery to women who love to shine in their own way. From everyday elegance to special celebrations, our pieces are chosen to make every look feel a little more beautiful.
Frequently Asked Questions
Answers to everything about your Pearl Haze order, delivery, and jewellery care.
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Orders & Shipping
How long does delivery take?+
Orders within Pakistan are delivered in 3–5 working days. You'll get a tracking link by SMS and email as soon as your order is dispatched.
Do you offer free shipping?+
Yes — shipping is free on all orders over Rs 2000. Orders below that are charged a flat Rs 150 delivery fee.
Can I track my order?+
Once your order ships, we email and SMS you a tracking number so you can follow it right to your door.
Do you ship internationally?+
Right now we deliver across Pakistan only. International shipping is on the way — sign up to our newsletter to be the first to know.
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Returns & Exchanges
What is your return policy?+
You can return any unused, unworn piece in its original packaging within 7 days of delivery for a full refund or exchange.
How do I start a return?+
Email us at support@pearlhaze.com with your order number and reason for return, and we'll arrange a pickup or share drop-off details.
Can I exchange for a different design?+
Absolutely. Let us know the design and size you'd like instead when you reach out, and we'll process the swap once we receive your item.
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Product Care & Quality
How do I keep my jewellery looking new?+
Keep pieces dry, avoid perfume or lotion contact, and store them in the pouch provided when not in use. This keeps the shine and plating lasting longer.
Will the plating fade or tarnish?+
With normal care, our plating holds up well over regular wear. Avoid water and direct sunlight for extended periods to get the longest life from each piece.
Is Pearl Haze jewellery hypoallergenic?+
Our pieces are nickel-free and made to be gentle on sensitive skin, though we always recommend a quick patch test if you have known allergies.
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Payment & Pricing
What payment methods do you accept?+
Right now we only accept Cash on Delivery (COD). You pay in cash when your order arrives at your doorstep — no online payment needed.
Are prices inclusive of tax?+
Yes, every price shown on the site is final — there are no hidden charges added at checkout beyond delivery, if applicable.
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Account & General
Do I need an account to order?+
No — you can check out as a guest. Creating an account just makes it quicker to track orders and re-order favourites later.
How do I get in touch with support?+
Reach us anytime at support@pearlhaze.com, or use the Contact Us page for a quick response within 24 hours.
Still have questions?
Our team is happy to help with anything you couldn't find here.
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