Terms & Conditions

Welcome to Pearl Haze. By accessing our website or placing an order, you agree to the following Terms & Conditions.

1.Orders

Please provide accurate name, phone number, email, and delivery address when placing your order. Pearl Haze reserves the right to cancel an order due to incorrect information, product availability, pricing errors, or suspected fraudulent activity.

2.Products & Pricing

We make every effort to display accurate product images, descriptions, and prices. Slight colour variations may occur due to different screens and lighting. Prices and offers may change without prior notice.

3.Payment

We may offer Cash on Delivery (COD) and online payment options. Payment must be completed according to the method selected at checkout.

4.Shipping & Delivery

Orders are generally delivered within 2–3 working days. Delivery times may vary due to location, courier delays, weather, public holidays, or other unforeseen circumstances.

5.Returns & Refunds

Returns and refunds are subject to our Returns & Refunds Policy. Customers must follow the instructions provided by Pearl Haze before sending an item back.

6.Jewellery Care

To maintain the appearance of your jewellery, avoid prolonged contact with water, perfume, lotions, chemicals, and excessive moisture. Damage caused by improper care or normal wear may not qualify as a product defect.

7.Website Content

All Pearl Haze images, text, logos, product photographs, designs, and other website content belong to Pearl Haze or are used with permission. They may not be copied or used commercially without permission.

8.Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect and use your personal information.

9.Changes to These Terms

Pearl Haze may update these Terms & Conditions when necessary. Any changes will be posted on this page with an updated date.

10.Contact Us

If you have any questions about these Terms & Conditions, please contact us: