Return & Refund Policy

At Pearl Haze, we want you to be happy with your purchase. If you receive an eligible item that you would like to return, please review the policy below.

1.Return Period

We offer a 7-day return policy. A return request must be submitted within 7 days of receiving your order.

2.Return Eligibility

To be eligible for a return, the product must:

  • Be unused and unworn
  • Be in its original condition
  • Include the original packaging
  • Not be damaged, altered, or tampered with

Products that show signs of use or damage may not be accepted for return.

3.Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible with your order number and clear photos of the item.

After reviewing your request, we will guide you through the return or replacement process.

4.Refunds

Once your returned item has been received and inspected, we will confirm whether it qualifies for a refund.

Approved refunds will be processed through the applicable payment method. The time taken for the refund to reach you may vary depending on the payment provider.

5.Return Shipping

Return shipping arrangements and charges may depend on the reason for the return. Our customer support team will provide the relevant instructions when your return request is approved.

6.How to Request a Return

To request a return, contact Pearl Haze within 7 days of receiving your order:

Please include your order number, product details, and reason for the return.

7.Contact Us

If you have any questions about our Return & Refund Policy, please contact our customer support team.