Privacy Policy

At Pearl Haze, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, or communicate with us.

By using the Pearl Haze website, you agree to the practices described in this Privacy Policy.

1.Information We Collect

When you visit our website or place an order, we may collect the following information:

Personal Information

  • Full name
  • Email address
  • Phone number
  • Billing and delivery address
  • Order details
  • Information you provide when contacting our customer support

Payment Information

When you make a purchase, payment information may be processed through our payment providers. Pearl Haze does not intentionally store your complete debit or credit card details on our website.

Technical Information

When you browse our website, certain information may be collected automatically, including:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages visited
  • Website activity
  • Date and time of visits

This information helps us understand how customers use our website and improve your shopping experience.

2.How We Use Your Information

We may use the information we collect to:

  • Process and deliver your orders
  • Confirm your purchases
  • Contact you regarding your order
  • Provide customer support
  • Process returns, exchanges, or refunds
  • Improve our website, products, and services
  • Prevent fraudulent or unauthorized transactions
  • Send important updates about your orders
  • Send promotional emails or offers if you have chosen to receive them
  • Comply with applicable legal and regulatory requirements

We only use your personal information for legitimate business purposes.

3.Cookies

Pearl Haze may use cookies and similar technologies to improve your browsing experience.

Cookies may help us:

  • Remember items in your shopping cart
  • Remember your preferences
  • Understand how visitors use our website
  • Improve website performance
  • Provide relevant marketing or advertising

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website features.

4.How We Share Your Information

We do not sell or rent your personal information to third parties.

We may share necessary information with trusted service providers who help us operate our business, such as:

  • Payment processors
  • Courier and delivery companies
  • Website hosting and technology providers
  • Analytics and marketing service providers
  • Customer support services

These providers only receive the information needed to perform their services.

We may also disclose information when required by law, legal proceedings, or government authorities.

5.Payment Security

Pearl Haze takes reasonable steps to protect your payment and personal information.

Payments may be processed through secure third-party payment providers. Payment providers may have their own privacy policies and security practices.

We recommend that you never share your payment passwords, OTPs, or other confidential payment information with anyone claiming to represent Pearl Haze.

6.How We Protect Your Information

We use reasonable administrative, technical, and security measures to protect your personal information from unauthorized access, misuse, loss, or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure. While we work to protect your information, we cannot guarantee absolute security.

7.Your Information and Your Rights

Depending on applicable law, you may have the right to:

  • Request access to the personal information we hold about you
  • Ask us to correct inaccurate information
  • Request deletion of your personal information where legally permitted
  • Withdraw consent for certain communications
  • Unsubscribe from promotional emails
  • Ask questions about how your information is being used

To make a privacy-related request, please contact us using the details provided on our Contact Us page.

8.Marketing Communications

If you choose to subscribe to Pearl Haze updates, we may send you information about:

  • New jewellery arrivals
  • Special offers
  • Discounts
  • Promotions
  • Collections and launches

You can unsubscribe from promotional emails at any time by using the unsubscribe option included in the email or by contacting us.

9.Third-Party Links

Our website may contain links to third-party websites or services.

Pearl Haze is not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing their privacy policies before providing them with your personal information.

10.Children's Privacy

Our website is not intended for children who are unable to legally use online shopping services.

We do not knowingly collect personal information from children. If you believe that a child has provided personal information to us, please contact us so we can take appropriate steps.

11.Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Complete your orders
  • Provide customer support
  • Maintain business and transaction records
  • Resolve disputes
  • Prevent fraud
  • Meet legal or regulatory obligations

When information is no longer required, we may securely delete or anonymize it.

12.Changes to This Privacy Policy

Pearl Haze may update this Privacy Policy from time to time to reflect changes in our business, website, services, or legal requirements.

When we make changes, we will update the Last Updated date at the top of this page.

We encourage you to review this page periodically to stay informed about how we protect your information.

13.Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way Pearl Haze handles your personal information, please contact us through our Contact Us page.